FREQUENTLY ASKED QUESTIONS
How do I
send my unit for repair?
1. Click here
to print out a repair form (enter your
details then click print) this form also
has our postal address.
2. Package up
your unit in a good box with the repair
form and plenty of
3. Stick our postal
address from the repair form
to your box then send.
receive your unit we will diagnose the fault
and contact you with an estimate for repair,
If you would like to go ahead with the
repair and after the repair is complete we
will contact you again for payment details.
How long will
the repair take.
times are 1-3 days, plus parts delivery if applicable.
You will be
given an estimate for repair while you wait
or shortly afterwards by phone, we will also
let you know roughly how long the repair
will take to complete.
If we have to
order parts for your unit, they will be
given priority when parts arrive.
can take 3-30 days from overseas suppliers,
most parts are next day delivery).
unlocking and radio decodes can normally be done
while you wait, some phones and radios may
How much will
the repair cost?
The cost of the repair depends on the fault and
extent of the damage. A Quote will be given before repair.
How do I pay
for my repair?
repair is complete we will contact you with
payment by Card,
Cash and Paypal.
my unit cannot be repaired?
If your unit is beyond
economical repair, damaged beyond repair or refused estimate we will return the unit to
you unrepaired, There may be a small charge for admin/return postage.
Can I bring my unit to your workshop?
you are in the central Scotland area you can
bring your repair to our workshop.
For our address and map.
Do we guarantee repairs and
repairs we do and parts we replace are guaranteed from invoice
date, the warranty details are printed on your
How long do i have to
collect my unit?
When a repair is complete,
we will contact you to arrange collection. Ideally, we would like the unit
collected within 7 days as we have limited storage space. However, we will keep
your unit in our store room for up to 90 days, after this period, any
uncollected item(s) will be considered as abandoned and Radiowaves will have
the right to dispose of them accordingly.
about your repair.